Consumer RightsMCQ Class 10. Understand Consumer Rights for Class 10: Learn about consumer definition, key rights (safety, information, choice, being heard, redressal, education), common exploitation, the consumer movement in India, COPRA (Consumer Protection Act), quasi-judicial bodies, UN guidelines, and the importance of awareness, responsibilities, quality certifications (ISI, Agmark, Hallmark), and seeking redressal. Includes case studies and the role of RTI and MRP.
Consumer Rights MCQ Class 10 Topics:
Understanding Consumers and the Marketplace (MCQ 1–10)
Unfair Trade Practices and Consumer Exploitation (MCQ 11–20)
The Rise of the Consumer Movement (MCQ 21–30)
The Consumer Protection Act (COPRA) and Redressal (MCQ 31–37)
International Consumer Protection Efforts (MCQ 38–40)
Fundamental Consumer Rights (MCQ 41–50)
Responsibilities of Consumers (MCQ 51–60)
Seeking Redressal: The Process (MCQ 61–70)
Case Studies in Consumer Rights (MCQ 71–75)
Quality Standards and Certifications (MCQ 76–85)
Other Tools for Consumer Awareness and Protection (MCQ 86–95)
Challenges and Strengthening Consumer Protection (MCQ 96–100)
Consumer Rights MCQ Class 10 – Mock Online Test
Question 1: What is a consumer?
A. Someone who produces goods
B. Someone who purchases and uses goods and services
C. Someone who sells goods and services
D. Someone who owns a shop
B. Someone who purchases and uses goods and services. A consumer is anyone who buys and uses products or services.
Question 2: Which of the following is NOT a consumer right?
A. Right to safety
B. Right to be heard
C. Right to exploit
D. Right to choose
C. Right to exploit. Consumers have a right to be protected from exploitation, not to exploit others.
Question 3: Why are consumer rights important?
A. They ensure fair treatment for businesses.
B. They protect consumers from unfair trade practices.
C. They promote economic growth.
D. All of the above
D. All of the above. Consumer rights are essential for a fair and balanced marketplace, protecting consumers and indirectly promoting fair competition and economic stability.
Question 4: What is the role of a producer in the market?
A. To buy goods and services
B. To manufacture or provide goods and services
C. To regulate the market
D. To educate consumers
B. To manufacture or provide goods and services. Producers are responsible for creating and supplying goods and services.
Question 5: Why are rules and regulations important in the marketplace?
A. To protect consumers from harm
B. To ensure fair competition
C. To prevent monopolies
D. All of the above
D. All of the above. Rules and regulations help maintain a just and efficient marketplace by protecting consumers, ensuring fairness, and preventing market dominance.
Question 6: What can happen if there are no rules in the marketplace?
A. Consumers may be exploited
B. Businesses may engage in unfair practices
C. The market may become unstable
D. All of the above
D. All of the above. Without regulations, the marketplace can become chaotic and unfair, leading to exploitation, unfair practices, and instability.
Question 7: How do consumers contribute to the economy?
A. By producing goods
B. By providing services
C. By purchasing goods and services
D. By regulating the market
C. By purchasing goods and services. Consumer spending drives economic activity.
Question 8: What is an example of a consumer exercising their right to choose?
A. Returning a defective product
B. Selecting a product from a variety of options
C. Filing a complaint against a seller
D. Attending a consumer awareness program
B. Selecting a product from a variety of options. The right to choose means consumers can select from a range of products.
Question 9: Why is it important for consumers to be aware of their rights?
A. To make informed decisions
B. To protect themselves from exploitation
C. To demand better quality goods and services
D. All of the above
D. All of the above. Consumer awareness is crucial for making informed decisions, self-protection, and demanding fair treatment in the marketplace.
Question 10: What is the relationship between consumers and producers?
A. They are competitors
B. They are interdependent
C. They are unrelated
D. They are always in conflict
B. They are interdependent. Consumers need producers for goods and services, and producers need consumers to buy them.
Question 11: What is an example of unfair trade practice?
A. Selling goods at a reasonable price
B. Providing accurate information about a product
C. Weighing less than the stated weight
D. Offering discounts to customers
C. Weighing less than the stated weight. Shortchanging customers on weight is a deceptive and unfair practice.
Question 12: What is adulteration?
A. Mixing a substance with another to lower its quality
B. Selling a product at a higher price
C. Providing excellent customer service
D. Giving a warranty on a product
A. Mixing a substance with another to lower its quality. Adulteration is the act of adding inferior ingredients to a product.
Question 13: What is a defective good?
A. A product that is well-made and functions properly
B. A product that has flaws or does not work as intended
C. A product that is too expensive
D. A product that is in high demand
B. A product that has flaws or does not work as intended. A defective good is faulty or does not meet quality standards.
Question 14: What is overpricing?
A. Selling a product at a fair price
B. Charging a price higher than the actual value
C. Offering discounts on products
D. Providing free delivery
B. Charging a price higher than the actual value. Overpricing is when a seller charges excessively for a product.
Question 15: What are hidden charges?
A. Charges that are clearly stated on the bill
B. Charges that are not disclosed upfront
C. Discounts offered on a product
D. Taxes included in the price
B. Charges that are not disclosed upfront. Hidden charges are unexpected costs added to a purchase without prior notice.
Question 16: How can powerful producers exploit consumers?
A. By offering a wide variety of products
B. By providing high-quality goods and services
C. By influencing the market to their advantage
D. By listening to consumer feedback
C. By influencing the market to their advantage. Powerful producers can manipulate the market to maximize their profits, potentially at the expense of consumers.
Question 17: What are misleading advertisements?
A. Advertisements that provide accurate information
B. Advertisements that use deceptive tactics to attract customers
C. Advertisements that promote healthy competition
D. Advertisements that educate consumers
B. Advertisements that use deceptive tactics to attract customers. Misleading advertisements use false or exaggerated claims to lure consumers.
Question 18: Why is it important to be aware of common exploitation tactics?
A. To protect oneself from being cheated
B. To make informed purchasing decisions
C. To demand fair treatment from sellers
D. All of the above
D. All of the above. Awareness of exploitation tactics empowers consumers to protect their interests and make informed choices.
Question 19: What is the impact of unfair trade practices on consumers?
A. Consumers may lose money
B. Consumers may receive substandard products
C. Consumers may lose trust in businesses
D. All of the above
D. All of the above. Unfair practices harm consumers financially, affect product quality, and erode their confidence in the market.
Question 20: How can consumers avoid being exploited in the marketplace?
A. By being informed and vigilant
B. By comparing prices and quality before purchasing
C. By reading product labels and warranties carefully
D. All of the above
D. All of the above. Informed and cautious consumers who compare options and check details are less likely to be victims of exploitation.
Question 21: What is the consumer movement?
A. A movement to promote business interests
B. A movement to protect the rights of consumers
C. A movement to regulate the government
D. A movement to control the economy
B. A movement to protect the rights of consumers. The consumer movement advocates for fair treatment and protection of consumers.
Question 22: Why did the consumer movement emerge in India?
A. Due to an abundance of high-quality goods
B. Due to fair trade practices by businesses
C. Due to exploitation of consumers in the marketplace
D. Due to strong consumer protection laws
C. Due to exploitation of consumers in the marketplace. The movement arose in response to widespread unfair practices against consumers.
Question 23: What were some of the major issues that spurred the consumer movement in India?
A. Food shortages
B. Hoarding
C. Adulteration
D. All of the above
D. All of the above. Issues like food shortages, hoarding, and adulteration highlighted the need for consumer protection and fueled the movement.
Question 24: What are consumer groups?
A. Groups that represent the interests of businesses
B. Groups that advocate for the rights of consumers
C. Groups that regulate the government
D. Groups that control the economy
B. Groups that advocate for the rights of consumers. Consumer groups work to protect and empower consumers.
Question 25: What are some of the activities of consumer groups?
A. Creating awareness about consumer rights
B. Filing public interest litigations
C. Conducting product testing
D. All of the above
D. All of the above. Consumer groups engage in various activities like awareness campaigns, legal action, and product testing to promote consumer welfare.
Question 26: How do consumer groups help consumers?
A. By providing legal aid and support
B. By educating consumers about their rights
C. By advocating for policy changes
D. All of the above
D. All of the above. Consumer groups play a vital role in empowering and protecting consumers through education, support, and advocacy.
Question 27: What is the significance of the consumer movement?
A. It has led to greater awareness of consumer rights
B. It has resulted in stronger consumer protection laws
C. It has helped create a more balanced marketplace
D. All of the above
D. All of the above. The consumer movement has significantly impacted the marketplace by raising awareness, strengthening laws, and promoting fairness.
Question 28: How can consumers participate in the consumer movement?
A. By joining consumer groups
B. By reporting unfair trade practices
C. By spreading awareness about consumer rights
D. All of the above
D. All of the above. Active consumer participation through joining groups, reporting issues, and spreading awareness strengthens the movement.
Question 29: What is the impact of the consumer movement on businesses?
A. It has forced businesses to be more transparent and accountable
B. It has encouraged businesses to improve product quality and customer service
C. It has led to a more competitive marketplace
D. All of the above
D. All of the above. The consumer movement has pushed businesses to adopt more ethical, transparent, and consumer-centric practices.
Question 30: What are some of the challenges faced by the consumer movement?
A. Lack of awareness among consumers
B. Weak enforcement of laws
C. Limited resources
D. All of the above
D. All of the above. The consumer movement faces various challenges including low awareness, enforcement issues, and resource constraints in its fight for consumer rights.
Question 31: What is the Consumer Protection Act (COPRA)?
A. An act to protect the interests of businesses
B. An act to regulate the government
C. An act to protect the rights of consumers
D. An act to control the economy
C. An act to protect the rights of consumers. COPRA is the primary legal framework for consumer protection in India.
Question 32: When was COPRA enacted?
A. 1986
B. 1996
C. 2006
D. 2016
A. 1986. COPRA came into effect in 1986 (Note: It was replaced by the Consumer Protection Act, 2019, but 1986 is the original enactment year).
Question 33: What are the objectives of COPRA?
A. To provide speedy and inexpensive redressal to consumer grievances
B. To prevent unfair trade practices
C. To educate consumers about their rights
D. All of the above
D. All of the above. COPRA aims to provide redressal, prevent unfair practices, and educate consumers to create a fair and safe marketplace.
Question 34: What is the quasi-judicial machinery under COPRA?
A. District Consumer Forums (now District Commissions)
B. State Consumer Disputes Redressal Commissions
C. National Consumer Disputes Redressal Commission
D. All of the above
D. All of the above. These three tiers (District, State, National) handle consumer complaints at different levels based on the value of the claim.
Question 35: What is the monetary jurisdiction of District Consumer Forums (now District Commissions)?
A. Up to ₹1 crore (as per CPA 2019, up to ₹50 Lakhs)
B. Between ₹1 crore and ₹10 crores
C. Above ₹10 crores
D. None of the above
A. Up to ₹1 crore (as per CPA 2019, up to ₹50 Lakhs). District Commissions handle cases with compensation claims up to a certain limit, which was updated in the 2019 Act.
Question 36: What is the monetary jurisdiction of State Commissions?
A. Up to ₹1 crore
B. Between ₹1 crore and ₹10 crores (as per CPA 2019, between ₹50 Lakhs and ₹2 Crores)
C. Above ₹10 crores
D. None of the above
B. Between ₹1 crore and ₹10 crores (as per CPA 2019, between ₹50 Lakhs and ₹2 Crores). State Commissions handle cases with claims within a specific range, updated in the 2019 Act.
Question 37: What is the monetary jurisdiction of the National Commission?
A. Up to ₹1 crore
B. Between ₹1 crore and ₹10 crores
C. Above ₹10 crores (as per CPA 2019, above ₹2 Crores)
D. None of the above
C. Above ₹10 crores (as per CPA 2019, above ₹2 Crores). The National Commission deals with cases involving claims exceeding a certain high value, updated in the 2019 Act.
Question 38: What are the UN Guidelines for Consumer Protection?
A. Guidelines for businesses to follow
B. Guidelines for governments to adopt to protect consumers
C. Guidelines for consumer groups to follow
D. None of the above
B. Guidelines for governments to adopt to protect consumers. These guidelines provide an international framework for countries to develop consumer protection policies.
Question 39: What is Consumers International?
A. A global consumer advocacy organization
B. A government agency
C. A business association
D. None of the above
A. A global consumer advocacy organization. Consumers International is a federation of consumer groups from around the world.
Question 40: How do international efforts contribute to consumer protection?
A. By setting global standards
B. By sharing best practices
C. By promoting cooperation among countries
D. All of the above
D. All of the above. International collaboration through standards, shared practices, and cooperation strengthens consumer protection worldwide.
Question 41: What is the right to safety?
A. The right to be protected against hazardous goods and services
B. The right to be informed about a product
C. The right to choose from a variety of products
D. The right to be heard
A. The right to be protected against hazardous goods and services. The right to safety ensures consumers are protected from products that could cause harm.
Question 42: What is the right to information?
A. The right to be protected against hazardous goods
B. The right to be given accurate information about a product
C. The right to choose from a variety of products
D. The right to be heard
B. The right to be given accurate information about a product. Consumers have the right to know the details about the products they purchase.
Question 43: What is the right to choose?
A. The right to be protected against hazardous goods
B. The right to be informed about a product
C. The right to select from a variety of products and services
D. The right to be heard
C. The right to select from a variety of products and services. Consumers should have options and not be forced to buy a particular product.
Question 44: What is the right to representation (or right to be heard)?
A. The right to be protected against hazardous goods
B. The right to be informed about a product
C. The right to choose from a variety of products
D. The right to voice concerns and be heard
D. The right to voice concerns and be heard. Consumers can express their grievances and have their interests considered in policy-making.
Question 45: What is the right to redressal?
A. The right to be protected against hazardous goods
B. The right to be informed about a product
C. The right to choose from a variety of products
D. The right to seek a fair remedy for a wrong done
D. The right to seek a fair remedy for a wrong done. Consumers have the right to compensation or resolution for unfair trade practices or defective goods/services.
Question 46: What is the right to consumer education?
A. The right to be protected against hazardous goods
B. The right to be informed about a product
C. The right to choose from a variety of products
D. The right to acquire knowledge and skills to be an informed consumer
D. The right to acquire knowledge and skills to be an informed consumer. Education empowers consumers to make informed choices and assert their rights.
Question 47: Which right allows a consumer to return a defective product?
A. Right to safety
B. Right to redressal
C. Right to choice
D. Right to information
B. Right to redressal. The right to redressal allows for remedies, such as returns, refunds, or replacements, for faulty products.
Question 48: Which right ensures a consumer is not misled by false advertising?
A. Right to information
B. Right to choice
C. Right to safety
D. Right to representation
A. Right to information. The right to information ensures transparency and accurate product details, protecting against misleading claims.
Question 49: Which right allows a consumer to join a consumer organization?
A. Right to representation (or right to be heard)
B. Right to consumer education
C. Right to choice
D. Right to redressal
A. Right to representation (or right to be heard). The right to be heard/representation includes the freedom to form or join consumer groups to advocate for consumer interests.
Question 50: Which right helps consumers understand how to file a complaint?
A. Right to consumer education
B. Right to redressal
C. Right to safety
D. Right to information
A. Right to consumer education. Consumer education provides knowledge about consumer rights and the procedures for seeking redressal, including filing complaints.
Question 51: What is a responsibility of a consumer?
A. To be informed about products and services
B. To exploit producers
C. To ignore product labels
D. To disregard bills and receipts
A. To be informed about products and services. Consumers have a responsibility to actively seek information about their purchases.
Question 52: Why is it important for consumers to be aware?
A. To avoid being exploited
B. To make informed decisions
C. To demand quality goods and services
D. All of the above
D. All of the above. Aware consumers can protect themselves, make better choices, and contribute to a fair marketplace by demanding quality.
Question 53: What is the ISI mark?
A. A certification for agricultural products
B. A certification for gold jewelry
C. A certification for industrial products
D. A certification for food products
C. A certification for industrial products. The ISI mark signifies that a product meets Indian quality standards set by the Bureau of Indian Standards (BIS).
Question 54: What is the Agmark?
A. A certification for agricultural products
B. A certification for gold jewelry
C. A certification for industrial products
D. A certification for food products
A. A certification for agricultural products. Agmark certifies the quality of agricultural commodities in India.
Question 55: What is the Hallmark?
A. A certification for agricultural products
B. A certification for gold jewelry
C. A certification for industrial products
D. A certification for food products
B. A certification for gold jewelry. Hallmark assures the purity of gold and platinum jewelry in India.
Question 56: Why should consumers preserve bills and evidence of transactions?
A. To track expenses
B. To file complaints if needed
C. For warranty claims
D. All of the above
D. All of the above. Proper documentation like bills is essential for tracking expenses, seeking redressal, and claiming warranties.
Question 57: What should a consumer do if they encounter a violation of their rights?
A. Ignore it
B. Report it to the appropriate authorities or seek redressal
C. Take the law into their own hands
D. None of the above
B. Report it to the appropriate authorities or seek redressal. Reporting violations helps protect other consumers and ensures accountability.
Question 58: How can consumers lodge complaints?
A. By contacting consumer forums (Commissions)
B. By writing to the seller
C. By using online complaint portals
D. All of the above
D. All of the above. Consumers can use various channels like direct contact with the seller, consumer commissions, or online portals to lodge complaints.
Question 59: Why is it important for consumers to be informed about their responsibilities?
A. To ensure they get the best deals on products.
B. To help businesses improve their profits.
C. To play an active role in ensuring fair trade practices.
D. To avoid getting in trouble with the law.
C. To play an active role in ensuring fair trade practices. Informed consumers contribute to a more ethical and transparent marketplace by making responsible choices and demanding fair treatment.
Question 60: What is an example of a consumer fulfilling their responsibility?
A. Buying the most expensive product.
B. Bargaining for a price lower than the MRP.
C. Insisting on a bill for a purchase.
D. Throwing away packaging without checking for product information.
C. Insisting on a bill for a purchase. Requesting a bill is a consumer responsibility that helps maintain transparency and provides proof of purchase for potential redressal.
Question 61: What is the first step in seeking redressal for a defective product?
A. Contacting a lawyer.
B. Filing a case in the National Consumer Disputes Redressal Commission.
C. Writing a letter to the editor of a newspaper.
D. Complaining to the seller or service provider.
D. Complaining to the seller or service provider. It’s advisable to first attempt resolving the issue directly with the seller or service provider.
Question 62: What is the role of the District Consumer Disputes Redressal Commission?
A. To handle consumer cases involving claims up to a certain monetary limit (e.g., ₹50 Lakhs under CPA 2019).
B. To regulate businesses and prevent unfair trade practices.
C. To provide consumer education and awareness programs.
D. To create and enforce consumer protection laws.
A. To handle consumer cases involving claims up to a certain monetary limit (e.g., ₹50 Lakhs under CPA 2019). The District Commission is the initial point of contact for legal redressal for most consumer complaints within its jurisdiction.
Question 63: What is the role of the State Consumer Disputes Redressal Commission?
A. To handle consumer cases involving claims within a specific monetary range (e.g., ₹50 Lakhs to ₹2 Crores under CPA 2019) and appeals from District Commissions.
B. To regulate businesses and prevent unfair trade practices.
C. To provide consumer education and awareness programs.
D. To create and enforce consumer protection laws.
A. To handle consumer cases involving claims within a specific monetary range (e.g., ₹50 Lakhs to ₹2 Crores under CPA 2019) and appeals from District Commissions. The State Commission handles cases with higher claims and appeals.
Question 64: What is the role of the National Consumer Disputes Redressal Commission?
A. To handle consumer cases involving claims above a certain high monetary limit (e.g., above ₹2 Crores under CPA 2019) and appeals from State Commissions.
B. To regulate businesses and prevent unfair trade practices.
C. To provide consumer education and awareness programs.
D. To create and enforce consumer protection laws.
A. To handle consumer cases involving claims above a certain high monetary limit (e.g., above ₹2 Crores under CPA 2019) and appeals from State Commissions. The National Commission deals with the highest value claims and appeals.
Question 65: What should a consumer do if their case is dismissed by the District Commission?
A. Give up and accept the loss.
B. Appeal to the State Commission.
C. File a complaint with the police.
D. Threaten the seller with legal action.
B. Appeal to the State Commission. Consumers have the statutory right to appeal decisions of the District Commission to the State Commission within a specified time limit.
Question 66: What is evidence in the context of a consumer complaint?
A. The product itself.
B. The bill or receipt for the purchase.
C. Any relevant documents or photos supporting the complaint.
D. All of the above.
D. All of the above. Strong evidence, including the product, bills, communication records, photos, and expert reports, increases the chances of a successful resolution.
Question 67: Why is it important for consumers to have the right to representation?
A. To ensure they have a fair chance to present their case.
B. To make the legal process more complex.
C. To give businesses an advantage in disputes.
D. To discourage consumers from filing complaints.
A. To ensure they have a fair chance to present their case. Representation, whether personal or through an advocate/representative, ensures consumers can effectively advocate for their rights in the redressal process.
Question 68: What is a “class action suit”?
A. A complaint filed by a group of consumers who have been similarly affected by the same issue against the same party.
B. A lawsuit filed by a business against a consumer.
C. A case filed by the government against a business.
D. A complaint filed by an individual consumer against a large corporation.
A. A complaint filed by a group of consumers who have been similarly affected by the same issue against the same party. Class action suits allow consumers with common grievances to collectively seek redressal.
Question 69: What is the purpose of consumer redressal?
A. To punish businesses.
B. To create a more complicated legal system.
C. To provide consumers with a means to resolve their grievances fairly and efficiently.
D. To discourage consumer activism.
C. To provide consumers with a means to resolve their grievances fairly and efficiently. Redressal mechanisms aim to provide accessible and fair solutions for consumer complaints.
Question 70: What is the role of technology in consumer redressal?
A. Consumers can file complaints online (e-Daakhil).
B. Cases can be conducted through video conferencing.
C. Online portals provide resources and information for consumers.
D. All of the above.
D. All of the above. Technology, including online filing (e-Daakhil) and virtual hearings, is making redressal mechanisms more accessible and efficient.
Question 71: In the case of Reji Mathew, what was the main issue?
A. Defective product.
B. Medical negligence.
C. Unfair trade practice.
D. False advertising.
B. Medical negligence. The case highlighted issues related to improper medical diagnosis and treatment leading to physical disability.
Question 72: What was the outcome of Abirami’s case against the coaching institute?
A. The institute was shut down.
B. Abirami was forced to continue the course.
C. The institute was ordered to refund a portion of the fees for deficient service.
D. Abirami received no compensation.
C. The institute was ordered to refund a portion of the fees for deficient service. The court upheld Abirami’s right to discontinue the service due to dissatisfaction and receive a partial refund.
Question 73: What is the key lesson from Reji Mathew’s case?
A. Consumers should always choose the cheapest medical facility.
B. Medical professionals and institutions can be held accountable for negligence under consumer protection laws.
C. It is impossible to get justice in cases of medical negligence.
D. Consumers should never trust medical professionals.
B. Medical professionals and institutions can be held accountable for negligence under consumer protection laws. The case highlights that medical services fall under consumer protection and accountability is possible.
Question 74: What is the key lesson from Abirami’s case?
A. Consumers should never pay for services in advance.
B. Educational institutions can charge any fees they want.
C. Consumers have the right to discontinue services and seek refunds if the service is deficient or unsatisfactory.
D. It is impossible to fight powerful institutions.
C. Consumers have the right to discontinue services and seek refunds if the service is deficient or unsatisfactory. The case reinforces the consumer’s right to choose and seek a remedy for unsatisfactory services.
Question 75: Why are case studies important in consumer education?
A. They provide real-world examples of consumer issues and how redressal mechanisms work.
B. They make consumer rights more complicated.
C. They discourage consumers from seeking justice.
D. They have no relevance to everyday consumers.
A. They provide real-world examples of consumer issues and how redressal mechanisms work. Case studies illustrate the practical application of consumer rights and legal processes, making them easier to understand.
Question 76: Why are certifications like ISI, Agmark, and Hallmark important?
A. They help consumers identify genuine products that meet certain standards.
B. They ensure products meet specific quality and safety benchmarks.
C. They increase consumer confidence in the market.
D. All of the above.
D. All of the above. Certifications play a crucial role in assuring quality, ensuring safety, helping identification, and building trust in the marketplace.
Question 77: Which products often require mandatory ISI certification?
A. Food items.
B. Agricultural products.
C. Electrical appliances, helmets, LPG cylinders etc.
D. Gold jewelry.
C. Electrical appliances, helmets, LPG cylinders etc. Many products critical to safety, like electrical appliances, helmets, and gas cylinders, require mandatory ISI certification.
Question 78: What is the benefit of buying Agmark certified products?
A. Assurance of purity and quality grade for agricultural products.
B. Lower prices compared to non-certified products.
C. A wider variety of choices.
D. Products are guaranteed to be free from defects.
A. Assurance of purity and quality grade for agricultural products. Agmark provides assurance about the quality and grade of agricultural goods.
Question 79: What does the Hallmark signify on gold jewelry?
A. The weight of the jewelry.
B. The design of the jewelry.
C. The purity (fineness) of the gol
D. D. The price of the jewelry.
C. The purity (fineness) of the gold. BIS Hallmark certifies the gold content (purity) in jewelry according to Indian standards.
Question 80: How do quality standards and certifications benefit businesses?
A. They increase production costs.
B. They reduce the demand for their products.
C. They enhance brand reputation, consumer trust, and market access.
D. They have no impact on business performance.
C. They enhance brand reputation, consumer trust, and market access. While there might be costs, quality assurance leads to greater customer satisfaction, loyalty, and competitive advantage.
Question 81: What is the role of the Bureau of Indian Standards (BIS)?
A. To promote consumer awareness.
B. To handle consumer complaints.
C. To develop and implement national quality standards (like ISI) for various products and services.
D. To regulate the prices of goods and services.
C. To develop and implement national quality standards (like ISI) for various products and services. BIS is the national standards body of India responsible for standardization, marking, and quality certification activities.
Question 82: What is the relationship between quality standards and consumer rights?
A. Quality standards help ensure the right to safety and the right to information.
B. Quality standards have no relation to consumer rights.
C. Quality standards only benefit businesses.
D. Quality standards hinder consumer choice.
A. Quality standards help ensure the right to safety and the right to information. Standards uphold consumer rights by setting benchmarks for product safety and ensuring accurate information (e.g., purity in Hallmark).
Question 83: Why is it important for consumers to be aware of certifications?
A. To make informed purchasing decisions based on quality and safety.
B. To avoid buying counterfeit or substandard products.
C. To demand quality products from sellers.
D. All of the above.
D. All of the above. Awareness of certifications empowers consumers to choose safe, quality products and avoid being cheated.
Question 84: What can happen if products do not meet quality standards?
A. Consumers may be at risk of harm (safety issues).
B. Products may not function as intended or have reduced durability.
C. Consumers may lose money on substandard goods.
D. All of the above.
D. All of the above. Non-compliance with standards can lead to safety risks, poor performance, and financial loss for consumers.
Question 85: How can consumers report concerns about product quality or certification?
A. By contacting consumer forums (Commissions), BIS, or relevant regulatory authorities.
B. By ignoring the issue.
C. By accepting substandard products.
D. By taking the law into their own hands.
A. By contacting consumer forums (Commissions), BIS, or relevant regulatory authorities. Reporting quality issues helps protect other consumers and contributes to the enforcement of standards.
Question 86: What is the RTI Act?
A. Right to Information Act.
B. Right to Trade Act.
C. Right to Technology Act.
D. Right to Travel Act.
A. Right to Information Act. The RTI Act, 2005, empowers Indian citizens to access information held by public authorities.
Question 87: How can the RTI Act be used for consumer awareness and protection?
A. To gather information about government policies, test results, or actions taken related to consumer protection.
B. To obtain information about specific products/services regulated or provided by public authorities.
C. To seek information about the status of complaints filed with government bodies.
D. All of the above.
D. All of the above. RTI can be a tool to access information relevant to consumer rights, product safety, and government accountability.
Question 88: What is MRP?
A. Maximum Retail Price.
B. Minimum Retail Price.
C. Market Regulated Price.
D. Manufacturer’s Recommended Price.
A. Maximum Retail Price. MRP is the highest price legally chargeable for a product sold in India, inclusive of all taxes.
Question 89: Why is it important to check product labels?
A. To get information about ingredients, usage instructions, manufacturing date, expiry date, MRP, and manufacturer details.
B. To find the best deals and discounts.
C. To know the history of the company.
D. To learn about the manufacturing process.
A. To get information about ingredients, usage instructions, manufacturing date, expiry date, MRP, and manufacturer details. Labels provide crucial information for safe and informed use.
Question 90: What are some examples of government campaigns for consumer awareness?
A. Jago Grahak Jago.
B. Swachh Bharat Abhiyan.
C. Digital India.
D. Make in India.
A. Jago Grahak Jago. “Jago Grahak Jago” (Wake up, Consumer, Wake up) is a prominent multimedia campaign by the Indian government to create consumer awareness.
Question 91: How do consumer education programs help consumers?
A. They teach consumers about their rights and responsibilities.
B. They provide information on how to make informed choices and avoid pitfalls.
C. They empower consumers to seek redressal for grievances effectively.
D. All of the above.
D. All of the above. Consumer education equips consumers with the necessary knowledge and skills for navigating the marketplace confidently and safely.
Question 92: What is the role of the media in consumer awareness?
A. To entertain consumers with advertisements.
B. To investigate issues, disseminate information about consumer rights, report on unfair practices, and highlight redressal options.
C. To promote specific brands and products exclusively.
D. To influence government policies directly.
B. To investigate issues, disseminate information about consumer rights, report on unfair practices, and highlight redressal options. Media can play a vital role in educating and informing the public about consumer matters.
Question 93: Why is it important for consumers to understand product warranties?
A. To know their rights regarding repairs, replacements, or refunds in case of defective products within the warranty period.
B. To negotiate better prices.
C. To avoid buying products with warranties.
D. To get free repairs for any product damage, regardless of cause.
A. To know their rights regarding repairs, replacements, or refunds in case of defective products within the warranty period. Warranties outline the manufacturer’s promise regarding product quality and the remedy available if it fails.
Question 94: How can consumers use online resources for consumer awareness?
A. By accessing government consumer portals, websites of consumer organizations, and online forums.
B. By watching educational videos and reading articles on consumer rights and issues.
C. By participating in online discussions, sharing experiences, and reading reviews.
D. All of the above.
D. All of the above. The internet offers a vast array of resources, platforms, and communities for consumer information, education, and support.
Question 95: What is the role of consumer reviews in making informed choices?
A. Reviews provide insights into the experiences of other consumers, highlighting potential pros and cons of a product or service.
B. Reviews are always accurate and unbiased.
C. Reviews should be ignored when making purchasing decisions.
D. Reviews are only useful for expensive products.
A. Reviews provide insights into the experiences of other consumers, highlighting potential pros and cons of a product or service. While needing critical evaluation, reviews can offer valuable perspectives.
Question 96: What are some challenges in the consumer redressal process?
A. Potential delays, costs (though designed to be inexpensive), and procedural complexities.
B. Difficulty in gathering sufficient evidence.
C. Lack of awareness among consumers about their rights and the existence/functioning of redressal mechanisms.
D. All of the above.
D. All of the above. Several factors, including procedural hurdles, evidence requirements, and lack of awareness, can hinder consumers from effectively seeking redressal.
Question 97: Why is low consumer awareness a problem?
A. It makes consumers more vulnerable to exploitation and unfair trade practices.
B. It strengthens the consumer movement.
C. It encourages businesses to adopt ethical practices.
D. It has no impact on the marketplace.
A. It makes consumers more vulnerable to exploitation and unfair trade practices. Unaware consumers are less likely to recognize violations, assert their rights, or demand fair treatment.
Question 98: What is the impact of weak enforcement of consumer protection laws?
A. It encourages businesses to comply with regulations.
B. It increases consumer confidence in the marketplace.
C. It undermines consumer rights, allows unfair practices to persist, and reduces the effectiveness of the legal framework.
D. It has no effect on consumer protection.
C. It undermines consumer rights, allows unfair practices to persist, and reduces the effectiveness of the legal framework. Weak enforcement renders laws ineffective and leaves consumers vulnerable.
Question 99: How can the consumer movement be strengthened?
A. By increasing consumer awareness and education initiatives.
B. By improving the efficiency, accessibility, and speed of redressal mechanisms (like simplifying procedures, promoting e-filing).
C. By strengthening the enforcement of consumer protection laws and imposing penalties for violations.
D. All of the above.
D. All of the above. A multi-pronged approach involving awareness, efficient redressal, and strong enforcement is needed to enhance consumer protection.
Question 100: What is the role of consumers in ensuring effective consumer protection?
A. Consumers should remain passive and rely solely on government action.
B. Consumers should be informed, vigilant, assert their rights, report grievances, participate in consumer groups, and demand ethical practices.
C. Consumers should take the law into their own hands when they encounter unfair practices.
D. Consumers have no role to play in consumer protection.
B. Consumers should be informed, vigilant, assert their rights, report grievances, participate in consumer groups, and demand ethical practices. Active and informed consumer participation is crucial for a fair, safe, and efficient marketplace.
