Consumer Rights MCQ Class 10

Correct Answer: B. Someone who purchases and uses goods and services. A consumer is anyone who buys and uses products or services.

Correct Answer: C. Right to exploit. Consumers have a right to be protected from exploitation, not to exploit others.

Correct Answer: D. All of the above. Consumer rights are essential for a fair and balanced marketplace, protecting consumers and indirectly promoting fair competition and economic stability.

Correct Answer: B. To manufacture or provide goods and services. Producers are responsible for creating and supplying goods and services.

Correct Answer: D. All of the above. Rules and regulations help maintain a just and efficient marketplace by protecting consumers, ensuring fairness, and preventing market dominance.

Correct Answer: D. All of the above. Without regulations, the marketplace can become chaotic and unfair, leading to exploitation, unfair practices, and instability.

Correct Answer: C. By purchasing goods and services. Consumer spending drives economic activity.

Correct Answer: B. Selecting a product from a variety of options. The right to choose means consumers can select from a range of products.

Correct Answer: D. All of the above. Consumer awareness is crucial for making informed decisions, self-protection, and demanding fair treatment in the marketplace.

Correct Answer: B. They are interdependent. Consumers need producers for goods and services, and producers need consumers to buy them.

Correct Answer: C. Weighing less than the stated weight. Shortchanging customers on weight is a deceptive and unfair practice.

Correct Answer: A. Mixing a substance with another to lower its quality. Adulteration is the act of adding inferior ingredients to a product.

Correct Answer: B. A product that has flaws or does not work as intended. A defective good is faulty or does not meet quality standards.

Correct Answer: B. Charging a price higher than the actual value. Overpricing is when a seller charges excessively for a product.

Correct Answer: B. Charges that are not disclosed upfront. Hidden charges are unexpected costs added to a purchase without prior notice.

Correct Answer: C. By influencing the market to their advantage. Powerful producers can manipulate the market to maximize their profits, potentially at the expense of consumers.

Correct Answer: B. Advertisements that use deceptive tactics to attract customers. Misleading advertisements use false or exaggerated claims to lure consumers.

Correct Answer: D. All of the above. Awareness of exploitation tactics empowers consumers to protect their interests and make informed choices.

Correct Answer: D. All of the above. Unfair practices harm consumers financially, affect product quality, and erode their confidence in the market.

Correct Answer: D. All of the above. Informed and cautious consumers who compare options and check details are less likely to be victims of exploitation.

Correct Answer: B. A movement to protect the rights of consumers. The consumer movement advocates for fair treatment and protection of consumers.

Correct Answer: C. Due to exploitation of consumers in the marketplace. The movement arose in response to widespread unfair practices against consumers.

Correct Answer: D. All of the above. Issues like food shortages, hoarding, and adulteration highlighted the need for consumer protection and fueled the movement.

Correct Answer: B. Groups that advocate for the rights of consumers. Consumer groups work to protect and empower consumers.

Correct Answer: D. All of the above. Consumer groups engage in various activities like awareness campaigns, legal action, and product testing to promote consumer welfare.

Correct Answer: D. All of the above. Consumer groups play a vital role in empowering and protecting consumers through education, support, and advocacy.

Correct Answer: D. All of the above. The consumer movement has significantly impacted the marketplace by raising awareness, strengthening laws, and promoting fairness.

Correct Answer: D. All of the above. Active consumer participation through joining groups, reporting issues, and spreading awareness strengthens the movement.

Correct Answer: D. All of the above. The consumer movement has pushed businesses to adopt more ethical, transparent, and consumer-centric practices.

Correct Answer: D. All of the above. The consumer movement faces various challenges including low awareness, enforcement issues, and resource constraints in its fight for consumer rights.

Correct Answer: C. An act to protect the rights of consumers. COPRA is the primary legal framework for consumer protection in India.

Correct Answer: A. 1986. COPRA came into effect in 1986 (Note: It was replaced by the Consumer Protection Act, 2019, but 1986 is the original enactment year).

Correct Answer: D. All of the above. COPRA aims to provide redressal, prevent unfair practices, and educate consumers to create a fair and safe marketplace.

Correct Answer: D. All of the above. These three tiers (District, State, National) handle consumer complaints at different levels based on the value of the claim.

Correct Answer: A. Up to ₹1 crore (as per CPA 2019, up to ₹50 Lakhs). District Commissions handle cases with compensation claims up to a certain limit, which was updated in the 2019 Act.

Correct Answer: B. Between ₹1 crore and ₹10 crores (as per CPA 2019, between ₹50 Lakhs and ₹2 Crores). State Commissions handle cases with claims within a specific range, updated in the 2019 Act.

Correct Answer: C. Above ₹10 crores (as per CPA 2019, above ₹2 Crores). The National Commission deals with cases involving claims exceeding a certain high value, updated in the 2019 Act.

Correct Answer: B. Guidelines for governments to adopt to protect consumers. These guidelines provide an international framework for countries to develop consumer protection policies.

Correct Answer: A. A global consumer advocacy organization. Consumers International is a federation of consumer groups from around the world.

Correct Answer: D. All of the above. International collaboration through standards, shared practices, and cooperation strengthens consumer protection worldwide.

Correct Answer: A. The right to be protected against hazardous goods and services. The right to safety ensures consumers are protected from products that could cause harm.

Correct Answer: B. The right to be given accurate information about a product. Consumers have the right to know the details about the products they purchase.

Correct Answer: C. The right to select from a variety of products and services. Consumers should have options and not be forced to buy a particular product.

Correct Answer: D. The right to voice concerns and be heard. Consumers can express their grievances and have their interests considered in policy-making.

Correct Answer: D. The right to seek a fair remedy for a wrong done. Consumers have the right to compensation or resolution for unfair trade practices or defective goods/services.

Correct Answer: D. The right to acquire knowledge and skills to be an informed consumer. Education empowers consumers to make informed choices and assert their rights.

Correct Answer: B. Right to redressal. The right to redressal allows for remedies, such as returns, refunds, or replacements, for faulty products.

Correct Answer: A. Right to information. The right to information ensures transparency and accurate product details, protecting against misleading claims.

Correct Answer: A. Right to representation (or right to be heard). The right to be heard/representation includes the freedom to form or join consumer groups to advocate for consumer interests.

Correct Answer: A. Right to consumer education. Consumer education provides knowledge about consumer rights and the procedures for seeking redressal, including filing complaints.

Correct Answer: A. To be informed about products and services. Consumers have a responsibility to actively seek information about their purchases.

Correct Answer: D. All of the above. Aware consumers can protect themselves, make better choices, and contribute to a fair marketplace by demanding quality.

Correct Answer: C. A certification for industrial products. The ISI mark signifies that a product meets Indian quality standards set by the Bureau of Indian Standards (BIS).

Correct Answer: A. A certification for agricultural products. Agmark certifies the quality of agricultural commodities in India.

Correct Answer: B. A certification for gold jewelry. Hallmark assures the purity of gold and platinum jewelry in India.

Correct Answer: D. All of the above. Proper documentation like bills is essential for tracking expenses, seeking redressal, and claiming warranties.

Correct Answer: B. Report it to the appropriate authorities or seek redressal. Reporting violations helps protect other consumers and ensures accountability.

Correct Answer: D. All of the above. Consumers can use various channels like direct contact with the seller, consumer commissions, or online portals to lodge complaints.

Correct Answer: C. To play an active role in ensuring fair trade practices. Informed consumers contribute to a more ethical and transparent marketplace by making responsible choices and demanding fair treatment.

Correct Answer: C. Insisting on a bill for a purchase. Requesting a bill is a consumer responsibility that helps maintain transparency and provides proof of purchase for potential redressal.

Correct Answer: D. Complaining to the seller or service provider. It’s advisable to first attempt resolving the issue directly with the seller or service provider.

Correct Answer: A. To handle consumer cases involving claims up to a certain monetary limit (e.g., ₹50 Lakhs under CPA 2019). The District Commission is the initial point of contact for legal redressal for most consumer complaints within its jurisdiction.

Correct Answer: A. To handle consumer cases involving claims within a specific monetary range (e.g., ₹50 Lakhs to ₹2 Crores under CPA 2019) and appeals from District Commissions. The State Commission handles cases with higher claims and appeals.

Correct Answer: A. To handle consumer cases involving claims above a certain high monetary limit (e.g., above ₹2 Crores under CPA 2019) and appeals from State Commissions. The National Commission deals with the highest value claims and appeals.

Correct Answer: B. Appeal to the State Commission. Consumers have the statutory right to appeal decisions of the District Commission to the State Commission within a specified time limit.

Correct Answer: D. All of the above. Strong evidence, including the product, bills, communication records, photos, and expert reports, increases the chances of a successful resolution.

Correct Answer: A. To ensure they have a fair chance to present their case. Representation, whether personal or through an advocate/representative, ensures consumers can effectively advocate for their rights in the redressal process.

Correct Answer: A. A complaint filed by a group of consumers who have been similarly affected by the same issue against the same party. Class action suits allow consumers with common grievances to collectively seek redressal.

Correct Answer: C. To provide consumers with a means to resolve their grievances fairly and efficiently. Redressal mechanisms aim to provide accessible and fair solutions for consumer complaints.

Correct Answer: D. All of the above. Technology, including online filing (e-Daakhil) and virtual hearings, is making redressal mechanisms more accessible and efficient.

Correct Answer: B. Medical negligence. The case highlighted issues related to improper medical diagnosis and treatment leading to physical disability.

Correct Answer: C. The institute was ordered to refund a portion of the fees for deficient service. The court upheld Abirami’s right to discontinue the service due to dissatisfaction and receive a partial refund.

Correct Answer: B. Medical professionals and institutions can be held accountable for negligence under consumer protection laws. The case highlights that medical services fall under consumer protection and accountability is possible.

Correct Answer: C. Consumers have the right to discontinue services and seek refunds if the service is deficient or unsatisfactory. The case reinforces the consumer’s right to choose and seek a remedy for unsatisfactory services.

Correct Answer: A. They provide real-world examples of consumer issues and how redressal mechanisms work. Case studies illustrate the practical application of consumer rights and legal processes, making them easier to understand.

Correct Answer: D. All of the above. Certifications play a crucial role in assuring quality, ensuring safety, helping identification, and building trust in the marketplace.

Correct Answer: C. Electrical appliances, helmets, LPG cylinders etc. Many products critical to safety, like electrical appliances, helmets, and gas cylinders, require mandatory ISI certification.

Correct Answer: A. Assurance of purity and quality grade for agricultural products. Agmark provides assurance about the quality and grade of agricultural goods.

Correct Answer: C. The purity (fineness) of the gold. BIS Hallmark certifies the gold content (purity) in jewelry according to Indian standards.

Correct Answer: C. They enhance brand reputation, consumer trust, and market access. While there might be costs, quality assurance leads to greater customer satisfaction, loyalty, and competitive advantage.

Correct Answer: C. To develop and implement national quality standards (like ISI) for various products and services. BIS is the national standards body of India responsible for standardization, marking, and quality certification activities.

Correct Answer: A. Quality standards help ensure the right to safety and the right to information. Standards uphold consumer rights by setting benchmarks for product safety and ensuring accurate information (e.g., purity in Hallmark).

Correct Answer: D. All of the above. Awareness of certifications empowers consumers to choose safe, quality products and avoid being cheated.

Correct Answer: D. All of the above. Non-compliance with standards can lead to safety risks, poor performance, and financial loss for consumers.

Correct Answer: A. By contacting consumer forums (Commissions), BIS, or relevant regulatory authorities. Reporting quality issues helps protect other consumers and contributes to the enforcement of standards.

Correct Answer: A. Right to Information Act. The RTI Act, 2005, empowers Indian citizens to access information held by public authorities.

Correct Answer: D. All of the above. RTI can be a tool to access information relevant to consumer rights, product safety, and government accountability.

Correct Answer: A. Maximum Retail Price. MRP is the highest price legally chargeable for a product sold in India, inclusive of all taxes.

Correct Answer: A. To get information about ingredients, usage instructions, manufacturing date, expiry date, MRP, and manufacturer details. Labels provide crucial information for safe and informed use.

Correct Answer: A. Jago Grahak Jago. “Jago Grahak Jago” (Wake up, Consumer, Wake up) is a prominent multimedia campaign by the Indian government to create consumer awareness.

Correct Answer: D. All of the above. Consumer education equips consumers with the necessary knowledge and skills for navigating the marketplace confidently and safely.

Correct Answer: B. To investigate issues, disseminate information about consumer rights, report on unfair practices, and highlight redressal options. Media can play a vital role in educating and informing the public about consumer matters.

Correct Answer: A. To know their rights regarding repairs, replacements, or refunds in case of defective products within the warranty period. Warranties outline the manufacturer’s promise regarding product quality and the remedy available if it fails.

Correct Answer: D. All of the above. The internet offers a vast array of resources, platforms, and communities for consumer information, education, and support.

Correct Answer: A. Reviews provide insights into the experiences of other consumers, highlighting potential pros and cons of a product or service. While needing critical evaluation, reviews can offer valuable perspectives.

Correct Answer: D. All of the above. Several factors, including procedural hurdles, evidence requirements, and lack of awareness, can hinder consumers from effectively seeking redressal.

Correct Answer: A. It makes consumers more vulnerable to exploitation and unfair trade practices. Unaware consumers are less likely to recognize violations, assert their rights, or demand fair treatment.

Correct Answer: C. It undermines consumer rights, allows unfair practices to persist, and reduces the effectiveness of the legal framework. Weak enforcement renders laws ineffective and leaves consumers vulnerable.

Correct Answer: D. All of the above. A multi-pronged approach involving awareness, efficient redressal, and strong enforcement is needed to enhance consumer protection.

Correct Answer: B. Consumers should be informed, vigilant, assert their rights, report grievances, participate in consumer groups, and demand ethical practices. Active and informed consumer participation is crucial for a fair, safe, and efficient marketplace.